I don't even believe this and I was the guy on the phone. Get this:
I walked into my company apartment in Pasadena to find a UPS overnight letter at my door. I picked it up and realized it was addressed to the right apartment but it's not my name. The letter was from Fidelity Investments and I figured... humm It must be important.
So I asked our management here is the name matches and they said it didn't. So I called UPS, and here's where it gets interesting....
When I asked what their "policy" was related to this, the guy on the phone (who was clearly bored with his job) said "do you want to keep it"?
Oh my god! Can you believe that. Just "keep" someone elses official documents! I told the guy "no" (duh) and he offered to have someone pick up the package "tomorrow" (mind you it's noon today). But, he tells me "you need to be there for the pick-up". Dang that ain't gonna happen either!
(Later same day)
I went to the UPS website and was going to email customer service. Then I realized they were the cause of the problem, so I emailed one of the PR people (always a good trick by the way). To give fair "airtime" to UPS, here's the response:
"I very much appreciate you sending this to me. I'm going to reach out to one of our senior customer service managers here at the Corporate Office. There absolutely would be no excuse for one of our reps saying something like that, and it would violate every tenet of their training.
regards,
Norman Black"
